FAQs

If you can’t find the answer you were looking for below, please do get in touch and ask us.

Who are our clients?

We work with homeowners with holiday rental properties and private second home clients.

We also work with long-let landlords, estate agencies and private clients to deliver ad hoc deep cleaning services.

Do you rent out properties?

THMCo does not rent out properties, however our partners in crime at  New Forest Escapes and South Coast Cottages both offer holiday and long-term rental bookings in the New Forest and South Coast.

What does a Property Manager do?

Each of our properties is assigned an individual Property Manager who is responsible for looking after the property and liaising with the owner on the condition and any requirements of the property.

Our Property Managers are all local to the New Forest and have had extensive training to become part of the THMCo team.

Do I have to sign up for an annual agreement or do it only at certain times?

Deep cleans are on an adhoc basis.

Property Management Services require you to sign an agreement that starts at 6 months.

We are able to offer Peak-Only Property Management (holiday & festive seasons), however this is subject to availability and will need to be pre-booked and paid for in advance.

Do you provide references or testimonials?

Yes absolutely! Have a look at some of them here

Do I have to provide all the cleaning equipment?

For Property managed holiday homes and holiday lets, your Property Manager will keep the home stocked with cleaning materials. The cleaners will use these.

For our deep cleaning service, we use our own products.

What third party home maintenance companies do you use?

We use a range of local and trusted home and garden companies for consideration by our Owners and are able to provide up to three quotes for all projects required.

We are also happy to use our Owners’ preferred maintenance company.